Complaints Policy

Complaint Process Instructions

1. Fill Out the Complaint Form Below:

Please complete the complaint form below and send it to us via email at sklep@fitoncydy.pl.

Wait for our response with instructions, which will depend on the type of product/service being complained about.

2. Prepare the Package:

• Include the following in the shipment:
  • Printed complaint form
  • Proof of purchase (e.g., receipt or invoice)
  • Returned item
• Ensure the contents of the package are carefully secured to prevent damage during transit.

3. Send the Package:

• Ship the package to the following address:
  Baltic Griffin Krzysztof Kurpiecki
  ul. Skłodowskiej 29/35
  14-202 Iława . Poland
  (please include the note "Claim" on the package)

4. Wait for Confirmation:

• Once we receive your package, we will promptly inform you about the next steps in the complaint process.

Complaint Policy:

The rules for returns and complaints are described in the online store's terms and conditions.

Complaint Form

Consumer's Email Address:

Consumer's Full Name:

Consumer's Address:

Order Number:

Name of the Product(s) Being Complained About:

Reason for Complaint:

Type of Complaint Request: